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    We have over 160 years experience in our local teams… there is no substitute for experience!

  • Always competitive and fair on fees.

  • Delivering excellent service comes naturally to us. We always strive to do our best.

  • Experienced, Professional, Knowledgeable, and Caring.

  • Your local, independent Estate Agency with offices in Chessington, West Ewell, Epsom and North Cheam

Are you feeling frustrated because your home isn’t selling, or maybe you’re just not getting the service you were promised? It might be time to consider changing your Estate Agent here in our part of Surrey. 

In this short guide we will explore how you can switch Agents smoothly and share some tips to make sure your next Agent does a better job. Whether it’s poor communication, lack of viewings, or unfulfilled promises, knowing your rights and how to take action can make a huge difference in your sale's success. 

Surrey homeowners deserve the best service when it comes to selling their property and at Nicholls Residential we ensure that's what you get! 

Why Change Estate Agents? 

It is often said that selling a home is one of the most stressful things you will do in life. A big part of that stress can be due to feeling let down by the very people meant to make it easier - your Estate Agent. If you’re experiencing poor communication, non-existent feedback, missed viewings, or your property simply isn't getting the attention it deserves, then it may well be time to consider a change. 

Poor communication is one of the top reasons people switch agents. If you feel left in the dark about the progress of your sale, it’s genuinely frustrating. Lack of proper marketing can be another reason - an Agent just sticking your home on property portals isn’t enough these days. 

When you switch to a new Estate Agent make sure you choose one with a track record of proactive communication and local expertise like Nicholls Residential. We are established in our part of Surrey and we know the local market. Our experienced team can bring fresh enthusiasm and new strategies to help you sell your home. 

How to Make Switching Agents Easy 

Changing Estate Agents isn’t as daunting as it might seem, but it’s important to do it the right way to avoid additional fees and stress. 

Review Your Contract: Start by checking the contract you have with your current Estate Agent. Does it have a minimum tie-in period or exclusivity clause? These are common, and ending the agreement early could mean additional fees. Look for details like notice periods, and make sure you understand whether you’re free to switch without any hidden surprises. Here at Nicholls Residential we can look at this for your and advise you accordingly. 

Timing is Key: There’s no need to rush into switching if you’re still in a contractual period. Instead, line up your new Agent so they’re ready to take over as soon as you’re free. When the exclusivity period ends, you can hit the ground running. 

Exit Fees and Clauses: Be mindful of any exit fees that could come into play. This is often where sellers get caught out. Some Agents charge steep fees to leave a contract early, while others don’t - so read the fine print. Again here at Nicholls Residential we can. 

Choosing the Right Estate Agent in Surrey 

Once you’ve made the decision to switch, finding the right replacement is the next big challenge. Here are some tips: 

Reputation Matters: Focus on Estate Agents in Surrey with a strong reputation. Look for reviews and testimonials, and don’t be afraid to ask for recommendations from friends or neighbours. 

Market Knowledge: Choose an Agent who knows the local market inside and out. They should be able to tell you what similar properties in our part of Surrey have recently sold for and how they’re going to market your property differently than the previous Agent. 

Quality Marketing: A good Estate Agent does more than list your home on the property portals. Social media,  digital content, virtual tours, using large data bases, and local network connections all matter. Ensure your new Agent has a plan to market your property for sale effectively and creatively. 

Tips When Changing Agents 

At Nicholls Residential, we are confident that should you want to test our passion, knowledge and experience, we will pass with flying colours! 

Secret Shopper: Test your prospective new Agent before you commit. Pretend to be a buyer interested in a similar property for sale in the area and see how they handle your enquiry. This gives you an idea of how they’ll treat buyers interested in your property.

Local Presence: Check how visible the Agent is locally. Do they have a prominent office site? Do they consistently sell in the area? Are they involved in the local community with sponsorship etc ?Do they have a strong online and portal presence? Agents with a strong local presence can connect better with local buyers. 

Personalise Your Listings: Work with your new Agent to update your property listing with fresh, engaging photos and an engaging description. Fresh photos can often attract renewed interest even from prospective buyers who have seen it before. 

This is just a short guide to help you but it is best to contact one of our offices so that we can take the time to discuss matters so that we can advise you fully. We are very friendly and helpful! 

We look forward to hearing from you.

Chessington Office – 0208 391 1110

Epsom (High Street) Office – 01372 730111

West Ewell Office – 0208 786 7879

North Cheam Office – 0208 644 3480

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Reviews

We just sold our house through Nicholls residential and they were amazing. We saw three estate agents and it was an easy choice. We liked Alan from the minute we met him. He's really friendly and knowledgeable. As with any house sale there were some ups and downs along the way but Alan was calm and professional throughout. He was easy to get hold of on the phone and always replied to emails promptly. We also dealt with John and Simon in the office who were great as well. Moving can be very stressful but Nicholls residential are a very reliable, professional team who will help to make it all as smoothly as possible. I would recommend Nicholls Residential to anyone who's trying to move house. If you're thinking of which estate agent to choose, look no further. Mr James & Miss Crisp 19/02/2026
We have a great experience with Nicholls Residential Epsom in the past couple of years. A big thanks to Bradley Snape for his outstanding support in resolving the recent maintenance issues. He is very professional, responsive and proactive. He kept us informed, followed up promptly, and ensured that the issue was addressed efficiently. Highly appreciated! Miss R Patnaik 01/02/2026
Superb customer service from Bradley, supporting in person with fixing various issues in my rented flat. Mr R Walters 30/01/2026
I thoroughly recommend Nicholls Residential estate agents; they were so invested in selling my property & really went the extra mile on many occasions. Shout out to Ian @ Ewell West; he was so helpful & supportive. Miss Farish 28/01/2026
Thank you for the professional service and clear communication. Everything was well organised and handled efficiently. Special thanks to Bradley Snape for his support and professionalism.” Mrs Beytula 28/01/2026
We were really happy with the service provided by the Nicholls team and especially John who brilliantly conducted the sale process till the very end. We would certainly use Nicholls again as the guys were super friendly, knowledgeable, and willing to help at all times. Mr M Cutts 27/01/2026
I would like to express my sincere appreciation to Jacqueline Francois and Bradley Snape at Nicholls Residential for their excellent support throughout the entire tenancy. Both Jacqueline and Bradley have been professional, responsive, and very approachable at all times. They consistently handled queries efficiently and ensured everything was clear and well managed, which made the whole experience smooth and stress‑free. I am very grateful for their support and would happily recommend Jacqueline, Bradley, and Nicholls Residential to anyone looking for a reliable and professional letting agent Mr Gondge 26/01/2026
It’s incredible how an agency can become more than just a business partner. It can become a true friend. Entrusting someone with your property is a big and delicate decision, but from the moment we started working with them, they have shown unmatched professionalism, care, and dedication. Their attention to detail and constant support made the entire renting and selling process seamless and stress-free. We are truly grateful and look forward to continuing our relationship as loyal clients. Thank you from the bottom of our hearts for everything you’ve done. Alejandra & Syed Mr & Mrs Monroy 23/01/2026
John is an outstanding estate agent. He made buying my first property an enjoyable, efficient and smooth experience. Thank you for all your hard work, patience and support. I would 100% recommend. Miss Panchal 21/01/2026
Nicholls Residential provided friendly and professional support throughout my property marketing and sale. Would recommend the team Paul, Josh and Jacqueline for their great local knowledge and track record in supporting me throughout the sale process. Mr P Foley 19/12/2025
Tony has been handling my property in Epsom for many years. His is the only estate agents I trust because of his care, attention and knowledge of the property market. His always goes above and beyond especially when I moved back into my property and asked for his advice on redecorating it and suggesting excellent workmen who didn’t rip me off. Truly a sterling service. Thanks Tony. Miss S B Khan 28/11/2025
Nicholls Residential Estate Agents for me were excellent . From the first meeting from the valuation Alan and the staff have been professional though out and thanks to them was able to sell my property in Chessington within 8 months very good going considering what’s involved in the processing . Thank You very much guys you were great . 👍 Mr S Sackett 21/11/2025
Very helpful, nothing was too much trouble.very friendly. Pleasure dealing with you. Mr and Mrs Whetstone 21/11/2025
Great service from Nicholls while purchasing my property. Simon and Alan were extremely helpful and made what can be a stressful situation go smoothly. Mr R Elliot 05/11/2025
Nicholls (Chessington) recently sold two properties for us and I also purchased a property via Nicholls (Ewell). I have to say, through the whole process Nicholls (each and every one of them) were absolutely fabulous and I wouldn’t hesitate to use them again whether selling or purchasing a property. They communicated well, keeping us informed of developments promptly and dealing with any of the inevitable hitches you come across when purchasing and selling properties, both effectively and sensitively. They are genuinely nice guys and the business cares about their customers - that’s evident in all they do! Thank you for all your help. Ms F Glassett 03/11/2025

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