estate agents

Sales

Selling

We understand that in most instances when selling your property we are actually selling your home and all that it means to you. We also understand that moving can seem complicated, confusing and stressful.

We have very high levels of experience in our teams and it is rare that we come across situations that we have not dealt with successfully on many previous occasions. We really do know what we are doing! We know how to achieve the best results, we deliver the best service that we can, and most importantly we want to look after you and help matters to run as smoothly as possible.

Experience counts. We are proud of the levels of business that we carry out through recommendation. We are often instructed to act as a direct recommendation from previous buyers and sellers. We also have many previous customers and who would be happy to talk to you about the service that they have received from us.

We do not charge any ‘up front’ fees and there are no hidden fees. We charge just one fee that is paid by your Solicitors from the proceeds of your sale once you have moved.

We operate on a ‘no sale, no fee’ basis. There are no charges to remove your property from the market if you change your mind or circumstances change.

Buying

Buying a property is a huge commitment as we all know and the biggest investment many of us make. Getting it right is so important. We can help you in your search, make all arrangements and of course draw on our knowledge and experience to advise you carefully. We will manage your purchase right through to you moving in, making matters as smooth as possible. Make our experience count for you. We can help you in so many ways, not just helping in your search for a new home.

We recommend from a small panel of trusted Solicitors that we have worked with for several years. We can, of course, arrange quotes for you. Choosing the right legal help cannot be left to chance.

We can offer you the services of an Independent Financial Advisor to help organise a great mortgage. The advise is free to all our customers.

We can also help you arrange a survey on a purchase if you wish; we work closely with a very experienced local companies and quotes can be organised for you.

For information on Stamp Duty please visit: https://www.gov.uk/stamp-duty-land-tax/residential-property-rates


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Lettings

For Landlords

We understand what it takes to make sure that a let is successful. The quality of Tenant is of course key and we take great care before we recommend anyone to our Landlords. We build strong relationships with our Landlords and Tenants which helps in keeping matters running smoothly. We look after properties carefully with regular inspections and reports as well as only using highly recommended local trades people to carry out works. You and your property will be looked after locally by highly experienced staff. We will tailor our service to suit you but in general there are three levels of service to choose from; full management, rent collection and tenant find. We detail all matters regarding our service and charges in writing in our Service Agreement so that it is clear what our responsibilities are and all the costs involved. All matters will be totally transparent.

We do not charge any ‘up front’ fees and there are no hidden costs. 

We operate on a ‘no let, no fee’ basis. There are no charges to remove your property from the market if you change your mind or circumstances change.

For Tenants

Trying to find a suitable property to let can be a minefield. We will and want to help you as much as possible. You will find us friendly, helpful and professional. We can discuss your requirements and let you know of anything that we think is suitable. We will arrange viewings to suit you and of course give you as much detail as you need and want including all details of costs.

We will do our best to make matters as simple and transparent as possible.

Tenants Fees:

Holding deposit (per tenancy). One week’s rent.
This is to reserve a property.

 

Security deposit (per tenancy, rent under £50,000 per year). Five weeks’ rent.
  This covers damages or defaults on the part of the tenant during the tenancy.

 

Security deposit (per tenancy, rent of £50,000 or over per year). Six weeks’ rent. 
This covers damages or defaults on the part of the tenant during the tenancy.

Landlords should note that any interest earned in the Nicholls Residential Client A/c is retained by the us unless requested specifically.

Please note Nicholls Residential do have a Client Money Protection scheme with UK Association of Lettings Agents (UKALA).  Nicholls Residential are members of The Property Ombudsman redress scheme. Nicholls Residential use the Deposit Protection Scheme when placing security deposits.

To view our UKALA certificate click HERE.


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Mortgages

The mortgage market looks complicated and can be very confusing. We think it can be made straight forward and clear which will help you to make the right decision when choosing your mortgage.

 

How do we do this? We do it by having an experienced Independent Financial Adviser who specialises in mortgages available to all of our customers free of charge.

 

We introduce our customers to Rob Malone of Malone Financial Services who has over 25 years’ experience in the mortgage industry. Rob, being an Independent Financial Adviser, can offer mortgages from the ‘Whole of Market’ which means he can offer from a huge range of deals from the leading high street lenders to smaller specialists.

 

The service is comprehensive so not only can we save you money but we can certainly save to time and effort by handling everything for you from start to finish. Great deals made simple!

Just contact us and we will make arrangements for your free, no obligation appointment.

Malone Mortgages

Reviews

We just sold our house through Nicholls residential and they were amazing. We saw three estate agents and it was an easy choice. We liked Alan from the minute we met him. He's really friendly and knowledgeable. As with any house sale there were some ups and downs along the way but Alan was calm and professional throughout. He was easy to get hold of on the phone and always replied to emails promptly. We also dealt with John and Simon in the office who were great as well. Moving can be very stressful but Nicholls residential are a very reliable, professional team who will help to make it all as smoothly as possible. I would recommend Nicholls Residential to anyone who's trying to move house. If you're thinking of which estate agent to choose, look no further. Mr James & Miss Crisp 19/02/2026
We have a great experience with Nicholls Residential Epsom in the past couple of years. A big thanks to Bradley Snape for his outstanding support in resolving the recent maintenance issues. He is very professional, responsive and proactive. He kept us informed, followed up promptly, and ensured that the issue was addressed efficiently. Highly appreciated! Miss R Patnaik 01/02/2026
Superb customer service from Bradley, supporting in person with fixing various issues in my rented flat. Mr R Walters 30/01/2026
I thoroughly recommend Nicholls Residential estate agents; they were so invested in selling my property & really went the extra mile on many occasions. Shout out to Ian @ Ewell West; he was so helpful & supportive. Miss Farish 28/01/2026
Thank you for the professional service and clear communication. Everything was well organised and handled efficiently. Special thanks to Bradley Snape for his support and professionalism.” Mrs Beytula 28/01/2026
We were really happy with the service provided by the Nicholls team and especially John who brilliantly conducted the sale process till the very end. We would certainly use Nicholls again as the guys were super friendly, knowledgeable, and willing to help at all times. Mr M Cutts 27/01/2026
I would like to express my sincere appreciation to Jacqueline Francois and Bradley Snape at Nicholls Residential for their excellent support throughout the entire tenancy. Both Jacqueline and Bradley have been professional, responsive, and very approachable at all times. They consistently handled queries efficiently and ensured everything was clear and well managed, which made the whole experience smooth and stress‑free. I am very grateful for their support and would happily recommend Jacqueline, Bradley, and Nicholls Residential to anyone looking for a reliable and professional letting agent Mr Gondge 26/01/2026
It’s incredible how an agency can become more than just a business partner. It can become a true friend. Entrusting someone with your property is a big and delicate decision, but from the moment we started working with them, they have shown unmatched professionalism, care, and dedication. Their attention to detail and constant support made the entire renting and selling process seamless and stress-free. We are truly grateful and look forward to continuing our relationship as loyal clients. Thank you from the bottom of our hearts for everything you’ve done. Alejandra & Syed Mr & Mrs Monroy 23/01/2026
John is an outstanding estate agent. He made buying my first property an enjoyable, efficient and smooth experience. Thank you for all your hard work, patience and support. I would 100% recommend. Miss Panchal 21/01/2026
Nicholls Residential provided friendly and professional support throughout my property marketing and sale. Would recommend the team Paul, Josh and Jacqueline for their great local knowledge and track record in supporting me throughout the sale process. Mr P Foley 19/12/2025
Tony has been handling my property in Epsom for many years. His is the only estate agents I trust because of his care, attention and knowledge of the property market. His always goes above and beyond especially when I moved back into my property and asked for his advice on redecorating it and suggesting excellent workmen who didn’t rip me off. Truly a sterling service. Thanks Tony. Miss S B Khan 28/11/2025
Nicholls Residential Estate Agents for me were excellent . From the first meeting from the valuation Alan and the staff have been professional though out and thanks to them was able to sell my property in Chessington within 8 months very good going considering what’s involved in the processing . Thank You very much guys you were great . 👍 Mr S Sackett 21/11/2025
Very helpful, nothing was too much trouble.very friendly. Pleasure dealing with you. Mr and Mrs Whetstone 21/11/2025
Great service from Nicholls while purchasing my property. Simon and Alan were extremely helpful and made what can be a stressful situation go smoothly. Mr R Elliot 05/11/2025
Nicholls (Chessington) recently sold two properties for us and I also purchased a property via Nicholls (Ewell). I have to say, through the whole process Nicholls (each and every one of them) were absolutely fabulous and I wouldn’t hesitate to use them again whether selling or purchasing a property. They communicated well, keeping us informed of developments promptly and dealing with any of the inevitable hitches you come across when purchasing and selling properties, both effectively and sensitively. They are genuinely nice guys and the business cares about their customers - that’s evident in all they do! Thank you for all your help. Ms F Glassett 03/11/2025
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