estate agents

Sales

Selling

We understand that in most instances when selling your property we are actually selling your home and all that it means to you. We also understand that moving can seem complicated, confusing and stressful.

We have very high levels of experience in our teams and it is rare that we come across situations that we have not dealt with successfully on many previous occasions. We really do know what we are doing! We know how to achieve the best results, we deliver the best service that we can, and most importantly we want to look after you and help matters to run as smoothly as possible.

Experience counts. We are proud of the levels of business that we carry out through recommendation. We are often instructed to act as a direct recommendation from previous buyers and sellers. We also have many previous customers and who would be happy to talk to you about the service that they have received from us.

We do not charge any ‘up front’ fees and there are no hidden fees. We charge just one fee that is paid by your Solicitors from the proceeds of your sale once you have moved.

We operate on a ‘no sale, no fee’ basis. There are no charges to remove your property from the market if you change your mind or circumstances change.

Buying

Buying a property is a huge commitment as we all know and the biggest investment many of us make. Getting it right is so important. We can help you in your search, make all arrangements and of course draw on our knowledge and experience to advise you carefully. We will manage your purchase right through to you moving in, making matters as smooth as possible. Make our experience count for you. We can help you in so many ways, not just helping in your search for a new home.

We recommend from a small panel of trusted Solicitors that we have worked with for several years. We can, of course, arrange quotes for you. Choosing the right legal help cannot be left to chance.

We can offer you the services of an Independent Financial Advisor to help organise a great mortgage. The advise is free to all our customers.

We can also help you arrange a survey on a purchase if you wish; we work closely with a very experienced local companies and quotes can be organised for you.

For information on Stamp Duty please visit: https://www.gov.uk/stamp-duty-land-tax/residential-property-rates


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Lettings

For Landlords

We understand what it takes to make sure that a let is successful. The quality of Tenant is of course key and we take great care before we recommend anyone to our Landlords. We build strong relationships with our Landlords and Tenants which helps in keeping matters running smoothly. We look after properties carefully with regular inspections and reports as well as only using highly recommended local trades people to carry out works. You and your property will be looked after locally by highly experienced staff. We will tailor our service to suit you but in general there are three levels of service to choose from; full management, rent collection and tenant find. We detail all matters regarding our service and charges in writing in our Service Agreement so that it is clear what our responsibilities are and all the costs involved. All matters will be totally transparent.

We do not charge any ‘up front’ fees and there are no hidden costs. 

We operate on a ‘no let, no fee’ basis. There are no charges to remove your property from the market if you change your mind or circumstances change.

For Tenants

Trying to find a suitable property to let can be a minefield. We will and want to help you as much as possible. You will find us friendly, helpful and professional. We can discuss your requirements and let you know of anything that we think is suitable. We will arrange viewings to suit you and of course give you as much detail as you need and want including all details of costs.

We will do our best to make matters as simple and transparent as possible.

Tenants Fees:

Holding deposit (per tenancy). One week’s rent.
This is to reserve a property.

 

Security deposit (per tenancy, rent under £50,000 per year). Five weeks’ rent.
  This covers damages or defaults on the part of the tenant during the tenancy.

 

Security deposit (per tenancy, rent of £50,000 or over per year). Six weeks’ rent. 
This covers damages or defaults on the part of the tenant during the tenancy.

Landlords should note that any interest earned in the Nicholls Residential Client A/c is retained by the us unless requested specifically.

Please note Nicholls Residential do have a Client Money Protection scheme with UK Association of Lettings Agents (UKALA).  Nicholls Residential are members of The Property Ombudsman redress scheme. Nicholls Residential use the Deposit Protection Scheme when placing security deposits.

To view our UKALA certificate click HERE.


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Mortgages

The mortgage market looks complicated and can be very confusing. We think it can be made straight forward and clear which will help you to make the right decision when choosing your mortgage.

 

How do we do this? We do it by having an experienced Independent Financial Adviser who specialises in mortgages available to all of our customers free of charge.

 

We introduce our customers to Rob Malone of Malone Financial Services who has over 25 years’ experience in the mortgage industry. Rob, being an Independent Financial Adviser, can offer mortgages from the ‘Whole of Market’ which means he can offer from a huge range of deals from the leading high street lenders to smaller specialists.

 

The service is comprehensive so not only can we save you money but we can certainly save to time and effort by handling everything for you from start to finish. Great deals made simple!

Just contact us and we will make arrangements for your free, no obligation appointment.

Malone Mortgages

Reviews

I had an excellent experience renting through Nicholls Residential, Epsom branch, during my two years at the University for the Creative Arts in Epsom. From viewing the flat to moving in, everything was smooth and straightforward. Communication was always clear and friendly, and any maintenance requests were handled promptly. As an international student, it meant a lot to have a letting agent who was approachable, trustworthy, and genuinely helpful. I’m truly grateful for their support and would highly recommend them to anyone looking for a place in Epsom. Miss L Al Baba 09/08/2025
Thank you to the team at Nicholls Residential(Epsom) for making the home‑buying process straightforward and friendly.From the very first viewing with Serena—who was approachable, informative, friendly and answered every question—you had me interested in the property from the start. Graham, Georgia and Ian were terrific in managing follow‑up, clearing up queries and ensuring everything moved along without delays. At the final viewing, Tara was equally warm and helpful, offering great insights and putting all doubts to rest. Their communication was consistently clear and timely through to completion. I’m very happy with their service and would gladly recommend Nicholls Residential to anyone house‑hunting and also thank you for the lovely gift. Miss P Kuruppurachchi 03/08/2025
Had an excellent experience with Nicholls as a first time buyer. Everyone there is lovely from viewings, to answering emails and phone calls. Simon went above and beyond to keep me updated and chase the sellers solicitors/agents, helping me to complete before the stamp duty deadline, which had seemed impossible! Very grateful to the team and will definitely be choosing Nicholls if I ever decide to sell! Thank you. Miss A Shelley 02/08/2025
I've had professional, knowledgeable & efficient service from Nicholls Residential - from Jacqueline when viewing, from Paul when collecting keys and from Bradley when I had an issue with a window in my rented property. I can only recommend! Mr R Walters 02/08/2025
After a few months of searching we have recently moved to a new property, during the search we viewed several properties with Nicholls Residential, specifically with Fotini, I just wanted to say that Fotini was one of our favourite estate agents we've met across multiple companies. She was so friendly and made each viewing a nice one. She was enthusiastic about each property, and we found her relatable, easy to talk to, and supportive. Her communication was great over email too when needing to reschedule/book in viewings. Whilst we hopefully won't need to move again, if we ever did I would be delighted to use Nicholls in the future purely based on the great example Fotini set for the company, I hope she has a successful career and thanks to her for being lovely at all our viewings. Miss G Johnston 09/07/2025
We have just rented a beautiful property through Nicholls and we are over the moon. The service from these guys is brilliant and they are so lovely. We would highly recommend this estate agents. They're better than any we have dealt with previously. Miss M Brooks 01/07/2025
We have worked with Nicholls Residential twice now first when we bought our house in 2021 and more recently when we sold it. Both experiences were excellent, and I can’t recommend them highly enough. When we purchased our home, the process was far from straightforward. It was a long chain, and it took a while to complete. Simon, John, and the entire team at Nicholls Residential were fantastic at keeping us updated and explaining each stage, which made the whole experience much less stressful. More recently, we found our new house through Nicholls Residential and entrusted them to sell our property as well. The sale involved a complex inheritance situation, and just before completion, we faced significant issues with the tenants in the property we were buying. Through all of this, Nicholls Residential remained extremely helpful and professional. They supported us every step of the way, always approachable and ready to answer any questions. They valued our property fairly and managed to achieve a reasonable sale price for us. When arranging viewings, they always provided plenty of notice and made sure our house was presented in the best possible light. Mr H Marsahy 13/06/2025
Very good company. Their staff is friendly and very helpful. They help us in buying and 10 years later selling a property, got the solicitors and someone for the mortgage. They even got the mail in our flat, as we moved to Germany, and do everything to finish the sale. Very recommended and we would use them happily again. Thanks to all of them for their support. Mr F Reichrath 09/05/2025
Ian from Nicholls Residential has given us nothing but exceptional service. He has gone above and beyond and always found a solution for when problems arose. He has been absolutely fantastic and it was a joy working alongside Ian on our first house purchase. Miss L Spratley 06/05/2025
Simon, John & Alan I wanted to thank you so much for a great job you had selling my property. I had never sold a property before and you took away all the worry and stress for me. There was nothing too much trouble on your part. I would not hesitate to use you again for selling my house when we decide where we want to go, or recommend you to family and friends. Mr B Heath 01/05/2025
Professional and friendly service. Paul and Josh helped make the sale as smooth as possible. I would definitely recommend them. Mrs J Gyford 25/04/2025
The whole team at Nicholls North Cheam have gone above and beyond to assist my mum with the sale of her property. It's been a long journey to find the right property, but Josh, Paul and Jacqueline have treated her with care and professionalism which helped mum in so many ways through the process. In my experience I've never encountered an agent who care so much about the client, and so I couldn't recommend them enough. Mr P Yates 29/03/2025
As a first-time buyer, Josh from Nicholls was amazing. He made the entire process so much easier, always keeping me informed and answering any questions I had. His professionalism, patience, and knowledge was incredible & I felt supported every step of the way. When Josh wasn’t available, Paul was always up to speed on my situation, making it easy to discuss things with him too. This turned what could/should have been a stressful process into a smooth and straightforward one. I couldn’t have asked for a better experience! Highly recommend. Miss K Hall 29/03/2025
We recently purchased a home through Nicholls, Cheam. It was a rather long process due to a number of factors, however the assistance and constant communication we received from Josh Thorogood through the whole process made so much easier. I wouldn’t hesitate to recommend Josh and the Nicholls team to anybody who is looking to buy or sell a property. Thank you, Josh. Mrs K Zornitta 28/03/2025
I’ve used Nicholls Residential (North Cheam Office) for selling my property and have been very happy with their service both times. They communicated well throughout the process and kept me informed every step of the way. Selling a house can be stressful, but their professionalism and efficiency made the experience much smoother. I would happily recommend them to anyone looking to buy or sell a property or even rentals! Ms A Ouakar 27/03/2025
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