estate agents

Sales

Selling

We understand that in most instances when selling your property we are actually selling your home and all that it means to you. We also understand that moving can seem complicated, confusing and stressful.

We have very high levels of experience in our teams and it is rare that we come across situations that we have not dealt with successfully on many previous occasions. We really do know what we are doing! We know how to achieve the best results, we deliver the best service that we can, and most importantly we want to look after you and help matters to run as smoothly as possible.

Experience counts. We are proud of the levels of business that we carry out through recommendation. We are often instructed to act as a direct recommendation from previous buyers and sellers. We also have many previous customers and who would be happy to talk to you about the service that they have received from us.

We do not charge any ‘up front’ fees and there are no hidden fees. We charge just one fee that is paid by your Solicitors from the proceeds of your sale once you have moved.

We operate on a ‘no sale, no fee’ basis. There are no charges to remove your property from the market if you change your mind or circumstances change.

Buying

Buying a property is a huge commitment as we all know and the biggest investment many of us make. Getting it right is so important. We can help you in your search, make all arrangements and of course draw on our knowledge and experience to advise you carefully. We will manage your purchase right through to you moving in, making matters as smooth as possible. Make our experience count for you. We can help you in so many ways, not just helping in your search for a new home.

We recommend from a small panel of trusted Solicitors that we have worked with for several years. We can, of course, arrange quotes for you. Choosing the right legal help cannot be left to chance.

We can offer you the services of an Independent Financial Advisor to help organise a great mortgage. The advise is free to all our customers.

We can also help you arrange a survey on a purchase if you wish; we work closely with a very experienced local companies and quotes can be organised for you.

For information on Stamp Duty please visit: https://www.gov.uk/stamp-duty-land-tax/residential-property-rates


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Lettings

For Landlords

We understand what it takes to make sure that a let is successful. The quality of Tenant is of course key and we take great care before we recommend anyone to our Landlords. We build strong relationships with our Landlords and Tenants which helps in keeping matters running smoothly. We look after properties carefully with regular inspections and reports as well as only using highly recommended local trades people to carry out works. You and your property will be looked after locally by highly experienced staff. We will tailor our service to suit you but in general there are three levels of service to choose from; full management, rent collection and tenant find. We detail all matters regarding our service and charges in writing in our Service Agreement so that it is clear what our responsibilities are and all the costs involved. All matters will be totally transparent.

We do not charge any ‘up front’ fees and there are no hidden costs. 

We operate on a ‘no let, no fee’ basis. There are no charges to remove your property from the market if you change your mind or circumstances change.

For Tenants

Trying to find a suitable property to let can be a minefield. We will and want to help you as much as possible. You will find us friendly, helpful and professional. We can discuss your requirements and let you know of anything that we think is suitable. We will arrange viewings to suit you and of course give you as much detail as you need and want including all details of costs.

We will do our best to make matters as simple and transparent as possible.

Tenants Fees:

Holding deposit (per tenancy). One week’s rent.
This is to reserve a property.

 

Security deposit (per tenancy, rent under £50,000 per year). Five weeks’ rent.
  This covers damages or defaults on the part of the tenant during the tenancy.

 

Security deposit (per tenancy, rent of £50,000 or over per year). Six weeks’ rent. 
This covers damages or defaults on the part of the tenant during the tenancy.

Landlords should note that any interest earned in the Nicholls Residential Client A/c is retained by the us unless requested specifically.

Please note Nicholls Residential do have a Client Money Protection scheme with UK Association of Lettings Agents (UKALA).  Nicholls Residential are members of The Property Ombudsman redress scheme. Nicholls Residential use the Deposit Protection Scheme when placing security deposits.

To view our UKALA certificate click HERE.


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Mortgages

The mortgage market looks complicated and can be very confusing. We think it can be made straight forward and clear which will help you to make the right decision when choosing your mortgage.

 

How do we do this? We do it by having an experienced Independent Financial Adviser who specialises in mortgages available to all of our customers free of charge.

 

We introduce our customers to Rob Malone of Malone Financial Services who has over 25 years’ experience in the mortgage industry. Rob, being an Independent Financial Adviser, can offer mortgages from the ‘Whole of Market’ which means he can offer from a huge range of deals from the leading high street lenders to smaller specialists.

 

The service is comprehensive so not only can we save you money but we can certainly save to time and effort by handling everything for you from start to finish. Great deals made simple!

Just contact us and we will make arrangements for your free, no obligation appointment.

Malone Mortgages

Reviews

We had an excellent experience when buying our home through Nicholls Residential back in May . Alan was amazing really friendly and helpful nothing was too much trouble to viewings and any questions we needed answered. Just want to say a big thanks for all your help . Mr J Reeves & Miss H Bryant 30/07/2026
I would not hesitate to recommend Nicholls Residential particularly John and Simon who supported us as first time buyers. They are kind , knowledgeable , patient and incredibly responsive. If you even considering buying , selling or renting please do give the team at Nicholls a try we did and we will be forever grateful for the fabulous service we received. Miss F Joynt & Mr J Short 27/07/2026
I recently sold a property through Nicholls Residential and initially dealt with Paul, the branch manager. He valued the house, took the photos and made a video. The sale was then dealt with by Josh Thorogood, who oversaw the whole process from start to finish. I was kept informed every step of the way, with the sale progressing very smoothly, right up to completion. It was a very stress free process, and I would not hesitate in recommending this firm to others Mr N Powney 23/07/2026
We’ve used Nicholls Residential twice now, and they’ve been fantastic both times. The team is always friendly, helpful, and professional. We wouldn’t hesitate to recommend them! Mrs T Khaburska 16/07/2026
We had an excellent experience with John and Nicholls Residential. From start to finish, John made the entire process smooth, straightforward and completely stress-free. He was professional, responsive and never made us feel pressured at any stage. This was by far the best experience we have ever had with an estate agency. We felt well looked after throughout, and everything was handled efficiently and with great care. We would highly recommend John and Nicholls Residential Chessington Branch. For any future property sale or purchase, they would be our first and only choice. Mr B Tarrahi 15/07/2026
We had an excellent experience selling our house in Chessington, with Nicholls Residential. From start to finish, their communication was outstanding. Alan, John and Simon, they all kept us regularly updated at every stage of the process, ensuring we always knew what was happening and what to expect next. Their professionalism and responsiveness made what can often be a stressful experience feel straightforward and well managed. They always provided clear, honest advice throughout. We really appreciated their dedication and would highly recommend them to anyone looking to buy or sell a property. Thank you Nicholls for making the sale of our home such a positive experience. Mrs H Hasan 11/07/2026
We would like to say a 'massive' thank you to John, Alan & Simon (and the rest of the Nicholls team). We recently bought and sold through Nicholls, the process from start to finish was seamless. Our property was marketed superbly; the viewings & feedback were managed excellently with timely communication. All of the above, made the whole process smooth and as stress fell when buying & selling a property. We would highly recommend Nicholls. Mr Ennis & Ms Walsh 08/07/2026
A very happy outcome! We found Nicholls to be professional and human. Would highly recommend. Communication was constant and all the people we had working on our sale were always up to date and responsive to calls and emails. Glad we chose them Mr & Mrs Butler 10/06/2026
In the past months I had to deal with several estate agents, some better than others, however, not one can be compared to Nicholls Residential for professionalism and customer service. They are simply the BEST! A special mention to Tony Atallah. He has helped me resolved a technical issue which, because I am not very capable, it would have taken me a whole day (if not longer) and though it's not part of his job, without being asked, he offered his help and resolved the matter in minutes. Thanks you Mr Atallah! You're wonderful human being and a great asset to your company! Ms G Rossi 10/06/2026
We would highly recommend Nichols Residential with anything related to property. In a very difficult scenario and sale, they have provided amazing advice, professionalism and patience. Especially in a very difficult and long sale concerning not just our family home but our next purchase. If they could sell our place on the market, they can sell anything in any state. Paul has been amazing with his advice and was one of the few estate agents which did not sugarcoat the situation and was honest, fair and told us the uncomfortable truths which we needed to hear. Jacqueline was exceptional, comforting us and assuring us of next steps and providing clear steps and communication through the sales process. I fully belief that if this was another estate agent, we would not have gotten the deal we got, and lost our patience. They treated our case and our sale as their own, and I could not recommend them more highly. Thank you both and everyone which was involved in our sale !!! Mr K Dagilis 03/06/2026
A truly joyful experience from start to finish with Nicholls Residential! As first time buyers, trying to navigate purchasing a new home was daunting and challenging - The team were fantastic and very accommodating with all our requests. Would highly recommend! Mr A Kempton 18/03/2026
I found Alan and his team incredibly helpful throughout the whole process. Emails were responded to quickly, and the sale of the house went through smoothly and efficiently without any hiccups. They were always very friendly and professional, which made the experience much easier. I would happily recommend them Mrs S Kinsey 16/03/2026
Paul and his team have been utterly brilliant in the process of buying our flat, I cannot recommend them highly enough - so much so, I've chosen to stay with them to help us rent it out! Mrs A Anderson-Dyer 11/03/2026
Ian and his team were fantastic throughout our first home purchase. From the very start they were approachable, responsive and genuinely supportive. As first‑time buyers we needed a lot of guidance, and Ian took the time to explain the process clearly and keep everything moving. The whole team were easy to deal with, always quick to respond, and made what could have been a stressful experience feel far more manageable. We felt well looked after and would happily recommend Ian and his team to anyone buying or selling a home. Mrs M Rodriguez 11/03/2026
I have been using the lettings management at Nicholls Residential for a few months now and I have been impressed by their friendly and very professional service. I would happily recommend them Mr M MIlls 09/03/2026
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